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Delivery & Returns

Delivery Service

 

  • Daily deliveries are available between 11am - 6pm, Monday - Friday. 

  • Delivery service excludes the following places: Tuas / Jurong Islands / Changi Airport / Army Camps / PSA Ports

  • Same day delivery applies to orders confirmed before 12pm each day.

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Delivery Charges and Timings

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  • Free local delivery is available with minimum purchase of S$49. *Specific delivery timings are not applicable for our daily flower bundles. 

  • There will be an additional charge of $15 for delivery services on weekends and public holidays.

  • There will be an additional charge of $15 for timings before 11am and after 6pm.

  • For all orders, we seek your understanding that for any redelivery request, there will be an additional charge of $15.

  • For all orders (excluding Bundle Of The Day and Preorder Bundle), you may choose from the following delivery timings: 11am -1pm / 1pm - 3pm / 3pm – 6pm, Monday - Friday. Should you require a specific delivery beyond the above stipulated timings, an additional charge of $15 applies. 

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Self-Collection

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  • You may collect your order at our studio in Taiseng,  after your payment has been verified, between 11am - 6pm, Monday-Friday. Full address will be stated upon checkout. Kindly inform us at +65 91189202 for any last minute changes in self-collection timings. 

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Cancellation

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  • We do not accept any cancellation of order after the payment is verified. However, if you would like to postpone the delivery of your order, please contact us 2 full working days in advance of the original delivery date.

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Returns

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  • We do not accept returns and/or exchanges unless we have sent the wrong order to you.

  • For any discrepancies in quality or order, please contact us immediately for resolution.

  • Floraison Studio reserves the right to cancel, refund or exchange any order at its sole discretion.

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