Delivery & Returns
Delivery Service
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Daily deliveries are available between 11am - 6pm, Monday - Friday.
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Delivery service excludes the following places: Tuas / Jurong Islands / Changi Airport / Army Camps / PSA Ports
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Same day delivery applies to orders confirmed before 12pm each day.
Delivery Charges and Timings
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Free local delivery is available with minimum purchase of S$49. *Specific delivery timings are not applicable for our daily flower bundles.
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There will be an additional charge of $15 for delivery services on weekends and public holidays.
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There will be an additional charge of $15 for timings before 11am and after 6pm.
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For all orders, we seek your understanding that for any redelivery request, there will be an additional charge of $15.
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For all orders (excluding Bundle Of The Day and Preorder Bundle), you may choose from the following delivery timings: 11am -1pm / 1pm - 3pm / 3pm – 6pm, Monday - Friday. Should you require a specific delivery beyond the above stipulated timings, an additional charge of $15 applies.
Self-Collection
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You may collect your order at our studio in Taiseng, after your payment has been verified, between 11am - 6pm, Monday-Friday. Full address will be stated upon checkout. Kindly inform us at +65 91189202 for any last minute changes in self-collection timings.
Cancellation
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We do not accept any cancellation of order after the payment is verified. However, if you would like to postpone the delivery of your order, please contact us 2 full working days in advance of the original delivery date.
Returns
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We do not accept returns and/or exchanges unless we have sent the wrong order to you.
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For any discrepancies in quality or order, please contact us immediately for resolution.
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Floraison Studio reserves the right to cancel, refund or exchange any order at its sole discretion.